Secretary of State Offices Updating Computer System
LANSING - During a Presidents Day weekend closure, the Michigan Department of State will replace the outdated vehicle records system it has used for decades with a modern computer system to better serve customers.
The Customer and Automotive Records System (CARS) will enhance services for Michigan residents by adding new online options, improving existing online and kiosk services, and giving staff a more efficient tool to look up vehicle information and process transactions.
“This is a vital project for our department and its millions of customers and the first step in implementing our 30-minute guarantee,” Secretary of State Jocelyn Benson said. “When fully implemented, the new system will transform our technology, making our work more efficient and our service to customers better than before.”
In transition to the new system, Secretary of State branch offices, online services and auto business transactions will be taken offline and unavailable from 5 pm Friday, Feb. 15, to 9 a., Tuesday, Feb. 19. Self-service kiosks will be taken offline in phases beginning Friday, Feb. 8. The seven Super Centers usually open Saturday (including Frandor) will be closed Saturday, Feb. 16, for the system-wide conversion. All branches will be closed on Presidents Day (Monday, Feb. 18).