LANSING - Verizon released the following statement to our media partners WILX:
Verizon Wireless experienced a disruption in service for customers in parts of Mid-Michigan due to a fiber optic cable cut to one of our third-party fiber vendor's networks. The disruption was caused by an error made by the vendor, US Signal, during a renovation of the building that housed the fiber optic cable. This fiber cut caused disruptions to our primary and backup fiber paths. After discovering the problem, engineers were able to resolve the issue, and service was fully restored at 5:56 PM.
For additional background: Each of our cell sites are connected to Verizon's network via fiber optic cable. When fiber is already present, Verizon sometimes partners with that fiber provider to carry calls, text, and data over their network to our network. The disruption in service in our area was due to our third party provider's fiber network being cut.
Andy Choi, Public Relations Manager
LANSING - There has been reports of a large outage of Verizon Wireless service across the state on Wednesday, February 27th.
According to downdector.com, The problem seems to have started around 10:45 this morning where many phones do not have any service.
The phones showing “no service” seem to be a key conflict for iPhone users. However, Verizon says customers may still make and receive calls for free by using Wi-Fi.
Reports on Twitter show people could not connect to the cell provider across the greater Lansing area. Twitter users are frustrated with the issue and have created a thread #VerizonOutage.
The company acknowledged that they were having network issues when they replied to a tweet.
“Verizon is currently experiencing a wireless network issue in your area. Our technicians are aware of this issue and are working to resolve it quickly.” the company wrote. “We appreciate your patience.”